conflict resolution certificate

About the author : Valerie Dansereau

In any industry where groups of people interact, conflict or misunderstandings are going to happen sooner or later. Having the skills needed to navigate conflict effectively can help people in many different positions to be prepared to handle conflict and tension whenever it happens.

Rather than trying to handle conflict with no guidance or taking a single class in conflict resolution, a conflict resolution certificate provides more in-depth information on different skills that are valuable for just about any job.  This enhances qualities that can benefit you on your career path.

How Conflict Impacts Businesses

The people that interact in a workplace often come from very different backgrounds and have vastly different life experiences. When two or more people or entire departments become involved in a disagreement that doesn’t seem to be solvable, the entire work environment is affected. A tense or hostile atmosphere can lead to a breakdown in communication, absenteeism, poor productivity and increased staff turnover. Emotions are raw, there are errors in judgment, deadlines are missed.

Disputes in the workplace shouldn’t be ignored. Knowing how to handle a conflict isn’t always easy and solutions aren’t always obvious. Being prepared to handle conflict when it happens is the biggest benefit of conflict resolution training.

Conflict Resolution Skills for Leaders

There are many skills involved in being an effective leader, and one of them is being able to calmly handle conflict in a variety of different situations. Team members look to leaders to find a solution to disputes that may be getting worse and not better. Preparing ahead of time for possible conflict scenarios can help make challenging situations less overwhelming.

Leaders need to spend time preparing for handling disputes. An effective conflict resolution program contains a variety of courses or workshops such as improving communication skills among people with different backgrounds and learning when mediation may be the best solution.

Future Leaders and Conflict Resolution

If you’re not in a leadership position at this time, that doesn’t mean you wouldn’t benefit from a conflict resolution certificate. Learning conflict management skills may open doors for you to a new position inside or outside your company. It can be a step toward taking your career to the next level.

There’s also a possibility that you’re in an environment surrounded by a conflict that’s not being addressed, and you can’t afford to leave. If that’s the case, having the skills to help come up with a resolution can make your workplace more peaceful and comfortable. Improved communication skills can benefit people in most roles and having skills in conflict resolution can help to make you a valuable addition to any company.

What’s Covered in a Conflict Resolution Certificate?

When you’re considering a certificate program in conflict resolution, the next question is what should be covered in an effective program. Some of the topics that may be covered in a quality conflict resolution certification program include:

  • Engaging with others in a positive way
  • Strengthening communication skills
  • Staying calm in difficult situations
  • Recognizing and dealing with aggression or bullying
  • Handling cross-cultural differences
  • Raising awareness of unconscious bias
  • Giving and receiving feedback
  • The basics of negotiation and mediation

A conflict resolution certificate provides a solid foundation for staff members to feel more confident in their ability to handle disagreements and tense situations. This includes tension that festers and worsens over time as well as sudden and unexpected meltdowns.

Conflict doesn’t have to mean the end of a peaceful working relationship. When conflicts are handled correctly, they can be a learning experience for everyone involved and a steppingstone to better collaboration.

Reach out to Peaceful Leaders Club to learn more about conflict resolution training and certification.

About the author : Valerie Dansereau