Introduction Horizontal violence in nursing is harmful, hostile, or aggressive behavior by a nurse or group of nurses toward another nurse or group of nurses. Many nurses have first-hand experience with horizontal violence in nursing, which is also known as lateral violence, workplace bullying, incivility, or hazing. This is [...]
Introduction Sometimes being treated with verbal abuse by patients is one of the many challenges that nurses face. Many factors can trigger this behavior, but interactions with verbally abusive patients can create emotional strain and burnout for nurses. Nurses and other health care workers need both communication tools and [...]
Key Takeaways Call center burnout is often caused by chronic emotional stress, unrealistic performance expectations, and poorly designed systems, not employee weakness. High call volume alone isn’t the issue. Burnout often happens when employees are expected to stay calm under pressure without enough support, recovery time, or autonomy. Leaders [...]
Key Takeaways Staying calm is often the fastest way to prevent an intoxicated situation from escalating. Your first priority is safety, for the intoxicated person, your team, and everyone nearby. Alcohol can impair judgment, communication, and emotional regulation, which means simple communication works best. De-escalation should focus on reducing tension, [...]
Conflict in the workplace is inevitable, but how it unfolds makes all the difference. According to a CPP Global report, U.S. employees spend nearly 2.8 hours per week dealing with conflict, costing businesses billions annually. Left unchecked, tension escalates, leading to frustration, inefficiency, and even workplace disengagement. Understanding the escalation [...]
Studies suggest that up to 65% of interpersonal communication is conveyed through body language, yet many professionals remain unaware of its impact in the workplace. A simple shift in facial expressions, a firm handshake, or a lack of eye contact can shape the way colleagues, managers, and clients perceive [...]
Workplace conflict is ubiquitous. You are so focused on your tasks, and on the workplace conflicts in your immediate vicinity, though, that you probably have never thought to quantify them. Once you look at the numbers, it becomes obvious that your team is not the only one experiencing conflict in [...]
Effective management of conflict can catalyze growth and innovation in both personal and professional settings. There is a distinction between healthy and unhealthy conflict, and knowing these differences can create an environment where constructive dialogue leads to positive outcomes. This knowledge empowers individuals and teams to navigate disagreements with a [...]
In the modern workplace, conflicts are nearly inevitable but not necessarily detrimental. Surprisingly, 85% of employees report experiencing workplace conflicts, with a significant portion spending around 2.8 hours each week engaged in or resolving these disagreements (CPP, Inc.). This substantial investment of time underscores the importance of understanding conflicts [...]
Performance reviews make a lot of people nervous, and for good reason. For many employees, these meetings can feel high-stakes. Compensation discussions may come up. Promotion opportunities may be on the table. Sometimes, difficult feedback appears unexpectedly. And for many people, performance reviews trigger something deeper than workplace stress: [...]
5 Tools To Improve Workplace Culture Immediately
from Dr. Pollack
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