conflict resolution certificate program

About the author : Valerie Dansereau

If you think you might pursue a conflict resolution certificate program somewhere down the road, you may want to reconsider putting it off. Regardless of your industry, conflict in the workplace can happen when you least expect it. Conflict that’s ignored or handled incorrectly can snowball and trigger multiple other issues among coworkers. There are many good reasons to pursue a conflict resolution certificate program sooner rather than later.

Why Conflict Resolution Skills Are Important

If you’re currently working in a peaceful work environment, it may be hard to imagine that there may be future conflicts that you need to prepare for. People often spend long hours at work, maybe even more hours than they spend with their families. If there are no conflicts currently going on at your workplace, it’s only a matter of time before something happens that disrupts the peace.

When conflict overtakes the workplace, tension can often be felt in the air. There’s a negative vibe, and people are likely to become less productive or may start being absent more frequently. Some may start looking for new opportunities outside the company.

Being unprepared for conflict can be disastrous since it can affect the whole staff. If you’re in a leadership role, your team expects you to bring the situation under control. If you try to ignore conflict, you may begin to gradually lose respect from some of the members of your team.

Conflict Resolution Skills

A conflict resolution certificate program offers training in many of the skills you need to be able to handle different types of conflict. The sooner you get started, the sooner you’re ready to face conflict whenever it happens, which could be disputes that range from minor bickering to major blowups that disrupt the entire workplace.

While different conflict resolution certificate programs may emphasize different aspects of conflict resolution, some of the skills you can expect to learn include:

  • Recognizing Conflict. Some conflicts can’t be overlooked, but some may be less obvious. Learning to recognize conflict that needs to be addressed is a valuable skill for anyone in a leadership role. Paying attention to both verbal and nonverbal cues can help improve your awareness of disagreements that are becoming more intense.
  • Communication Skills. There are many different communication skills that are needed to resolve conflicts. Communicating interest in others and how they’re feeling can help you to earn the trust of your team members. Active listening skills include note-taking and repeating back to others what you’ve heard. You’ll need to be able to navigate difficult conversations or communicate with people who are uncooperative or whose emotions are out of control without losing control of your own emotions.
  • Problem Solving. Working toward a solution that’s acceptable to everyone involved requires problem-solving and collaboration skills. Arriving at a resolution requires understanding the underlying cause and what solutions may have already been tried. People sometimes blame a personality clash, but it often goes deeper than that and may involve cultural differences, unconscious bias or lack of clearly defined roles.

Conflict resolution certificate programs may be offered in-person or online. It’s beneficial to learn in an interactive environment where you can get feedback on what you’re learning, and you’ll also learn from other participants. Skills need to not only be learned and understood but also practiced using role playing. Some programs include individual or group coaching to provide additional guidance and clarity.

Effective leaders know that learning and sharpening leadership skills needs to be ongoing since new challenges continually arise. A conflict resolution certificate program can help you to be prepared to deal with conflict whenever it happens.

Reach out to Peaceful Leaders Academy to learn more about Peaceful Leadership Certification.

About the author : Valerie Dansereau