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Online Workplace Mediation Training Course

Learn how to mediate coworker conflict as a leader or HR representative

Learn to mediate conflict between coworkers as a leader or HR representative with Dr. Pollack’s unique process.

Editor's Rating

5.0

What to Expect from Coworker Mediation Skills Training for Leaders & HR Reps

Learn how to mediate conflict between coworkers using Dr. Pollack’s simple and effective mediation techniques and process. PLA’s online training course includes:

  • Overview of the Mediator’s Mindset
  • A 4-Step Process for Dialogue and Solution-Building
  • In-Depth Roleplay Analysis
  • Downloadable Mediator’s Toolkit and Worksheets
  • Learning Assessments & Certificate of Completion

Course Price

$99.00
  • Approximately 2 Hours to Complete
  • Includes Interactive Practice Exercises and Multimedia Lessons
  • Includes Learning Assessments and Certificate of Completion

Course Rating

5.0

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Course Details

Course Mode

Online

Course Workload

PT2H

Course Type

Paid

Course Currency

USD

Course Price

$99.00

Course Description

Our asynchronous Training Workshop on Mediating Coworker Conflict utilizes our industry-leading methods, which have been successfully taught and applied to participants in more than 60 industries around North America, from small retail shops to Fortune 100 companies.

Course Curriculum

  • Important elements of a mediator’s mindset
  • Overview of the mediation process
  • Basic protocol for helping coworkers find clarity in the conflict
  • How to help coworkers find alignment to rebuild trust
  • What to do when coworkers disagree about what actually happened
  • How to think outside the box and under the surface to find workable solutions
  • How to create win-win accountability for all parties
  • Mediation roleplay analysis
  • Downloadable toolkit and worksheets to assist in mediation processes

Course Details

Course Provider

Organization

Course Provider Name

Peaceful Leaders Academy

Course Provider URL

www.peacefulleadersacademy.com

Photo of Dr. Jeremy Pollack

Dr. Jeremy Pollack

Course Instructor

Dr. Jeremy Pollack is a leader in the field of workplace conflict resolution and peacebuilding. He is the Founder of Pollack Peacebuilding Systems, an international conflict resolution consulting firm. Dr. Pollack coaches and trains executives and employees at a variety of levels and industries, from Fortune 500 companies to major non-profits. He has a Ph.D. in Psychology and an M.A. in Negotiation, Conflict Resolution, and Peacebuilding. Read more about Dr. Pollack!

Why Learn How to Mediate Workplace Conflict

Enhance Team Cohesion

When you mediate workplace conflicts effectively, you help create a more cohesive team. By resolving disputes constructively, you foster unity and cooperation for all of your team members. This approach helps improve team dynamics and boosts overall productivity and job satisfaction throughout your organization. Workplace conflict resolution strategies ensure everyone feels heard and valued, enhancing the team spirit.

Improve Communication Skills

Learning to mediate conflicts enhances your communication skills. As a mediator, you practice active listening, clear expression, and empathetic dialogue. These skills are valuable in all professional interactions, helping you lead more effectively. By developing these core competencies, you build stronger relationships within your organization, facilitating smoother interactions and a more collaborative environment.

Boost Leadership Effectiveness

Effective conflict mediation is a key leadership skill. By handling conflicts professionally, you demonstrate your ability to manage challenging situations. This strengthens your leadership position and sets a positive example for your team. Encouraging a culture of open communication and mutual respect, you enhance your role as a certified workplace mediator, making a lasting impact on your organization.

Our Workplace Mediator Course is for…

  • Leaders and Managers: Improve and enhance your ability to mediate conflicts and maintain a workplace that is collaborative.
  • HR Professionals: Give yourself the right conflict resolution skills to handle employee disputes effectively and fairly to create a mutually acceptable resolution when issues are brought to your office.
  • Team Leaders: Develop mediation skills and identify conflict behaviors to resolve conflicts directly within your team and improve team dynamics.
  • Project Managers: Learn to address conflicts that arise during projects using our arbitration skills to create smoother project execution.
  • Department Heads: Foster a positive work culture by resolving conflicts constructively in any practical applications at the departmental level.

You Will Walk Away Knowing How to…

  • Facilitate dialogue and understanding between conflicting parties using workplace conflict resolution strategies.
  • Guide coworkers toward finding mutually beneficial solutions through structured mediation techniques and in-house workplace mediation courses.
  • Maintain neutrality while mediating conflicts, ensuring fairness and balanced resolution in workplace disputes.
  • Apply structured mediation techniques in real-world scenarios to handle conflict situations effectively.
  • Use mediation tools to support conflict resolution processes, enhancing your conflict management skills.

The Primary Goals of Coworker Mediation

Foster a Collaborative Work Environment

The primary goal of coworker mediation is to foster a collaborative work environment. By resolving conflicts constructively, you help create a workplace where team members work together in a way that benefits the organization, leading to increased productivity and job satisfaction. Effective dispute resolution strategies help make sure that everyone involved in the situation feels heard and valued, enhancing team spirit and cooperation.

Rebuild Trust Between Conflicting Parties

Another key goal of mediation is to rebuild trust between conflicting parties. Mediation provides a structured process for individuals to express their concerns, understand each other’s perspectives, and work toward rebuilding trust. This is essential for maintaining a positive and cohesive work environment, ensuring long-term team cohesion.

Develop Long-Term Conflict Resolution Skills

Through workplace and corporate mediation training, you develop long-term conflict resolution skills essential to your new role. These skills are not only useful for immediate conflict resolution but also for preventing future conflicts. By learning how to meditate effectively, you become better equipped to handle disputes proactively and maintain a peaceful workplace. This knowledge benefits both you and your organization.

Essential Skills for Workplace Mediators

  • Conflict Resolution: Resolve conflict by facilitating understanding and cooperation using effective conflict management strategies during workplace disputes and your own conflict situations.
  • Communication: Improve your ability to listen actively and express ideas clearly in all conflict situations.
  • De-Escalation: Calm tense situations and reduce the intensity of conflicts using de-escalation techniques and mediation.
  • Emotional Intelligence: As a professional mediator, you can recognize and manage emotions to navigate conflicts effectively in workplace disputes.
  • Problem-Solving: Develop creative solutions to resolve conflicts and ensure win-win outcomes.
  • Flexibility and Neutrality: Stay unbiased and adaptable during mediation processes, maintaining neutrality in all conflict dynamics.

Frequently Asked Questions

Are there practical exercises or simulations included?

Yes, the course includes practical exercises and role play simulations that give you great opportunities to apply the mediation techniques you have learned. This helps you build confidence and proficiency in mediating workplace conflicts when real-world situations arise. Interactive practice exercises make the learning experience engaging and effective.

Can I access resources or materials after completing the course?

Absolutely. After completing the course, you will have access to all of the resources and materials you used during the course. These include downloadable toolkits, worksheets, and multimedia lessons that you can refer to any time you need to. This ongoing access means you can continue to refine your skills and apply the techniques in your workplace.

Are there follow-up sessions or coaching available?

Yes, we offer follow-up sessions and coaching to support your continued development. These sessions provide personalized guidance and feedback, helping you further hone your mediation skills. Our coaching services are designed to address specific challenges you may encounter, ensuring you have the support needed to succeed in your mediation efforts.

Training Testimonials

Take our Online Workplace Mediation Training Course today!

Learn to mediate conflict between coworkers as a leader or HR representative with Dr. Pollack’s unique process.

What Our Clients Say

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Safa Harak

Project Manager,
Habitat for Humanity

“The program exceeded my expectations. The content was both holistic and specific, the coaches were knowledgeable and supportive, and the course materials were very useful and well-designed.”

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Ayla Whittington

Creative Director,
Zen Media

“The content is structured in a way that is easy to understand and the frameworks they built make it memorable. Thank you for creating such an impactful course which has helped me build the foundation of my leadership style.”

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Nicole Wingfield

RN Clinic Director,
So Others Might Eat (SOME)

“This course has made me more aware of my weaknesses and strengths as a leader. Most importantly, I’ve learned that leadership is something that will always need cultivating.”

Our Clients

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