What to Expect from Coworker Mediation Skills Training for Leaders & HR Reps

Learn how to mediate conflict between coworkers, using Dr. Pollack’s simple and effective mediation techniques and process. PLA’s online training course includes:

  • Overview of the Mediator’s Mindset

  • A 4-Step Process for Dialogue and Solution-Building

  • In-depth Roleplay Analysis

  • Downloadable Mediator’s Toolkit and Worksheets

  • Learning Assessments & Certificate of Completion

Our asynchronous Training Workshop on Mediating Coworker Conflict utilizes our industry-leading methods, which have been successfully taught and applied to participants in more than 60 industries around North America, from small retail shops to Fortune 100 companies.


– Important elements of a Mediator’s Mindset

– Overview of Mediation Process

– Basic protocol for helping coworkers find clarity in the conflict

How to help coworkers find alignment to rebuild trust

– What to do when coworkers disagree about what actually happened

– How to think outside the box and under the surface to find workable solutions

– How to create win-win accountability for all parties

– Mediation roleplay analysis

– Downloadable toolkit and worksheets to assist in mediation processes

**Approximately 2 hours to complete**

**Includes interactive practice exercises and multi-media lessons**

**Includes Learning Assessment and Certificate of Completion**

Course Instructor

Dr. Jeremy Pollack is a leader in the field of workplace conflict resolution and peacebuilding. He is the Founder of Pollack Peacebuilding Systems, an international conflict resolution consulting firm. Dr. Pollack coaches and trains executives and employees at a variety of levels and industries, from Fortune 500 companies to major non-profits. He has a Ph.D. in Psychology and an M.A. in Negotiation, Conflict Resolution, and Peacebuilding. Read more about Dr. Pollack HERE.

Our Clients

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What Our Clients Say

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Safa Harak

Project Manager,
Habitat for Humanity

“The program exceeded my expectations. The content was both holistic and specific, the coaches were knowledgeable and supportive, and the course materials were very useful and well-designed.”

Ayla Whittington

Creative Director,
Zen Media

“The content is structured in a way that is easy to understand and the frameworks they built make it memorable. Thank you for creating such an impactful course which has helped me build the foundation of my leadership style.”

Nicole Wingfield

RN Clinic Director,
So Others Might Eat (SOME)

“This course has made me more aware of my weaknesses and strengths as a leader. Most importantly, I’ve learned that leadership is something that will always need cultivating.”

Coworker Mediation Training for Leaders & HR Reps

Learn to mediate conflict between coworkers as a leader or HR representative with Dr. Pollack's unique process.

Course Provider: Organization

Course Provider Name: Peaceful Leaders Academy

Course Provider URL: https://peacefulleadersacademy.com/

Course Mode: Online

Course Workload: PT2H

Course Type: Paid

Course Currency: USD

Course Price: 99

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