What to Expect from Online Training on Responding to Feedback

Learn a constructive and peaceful method of receiving and responding to someone when they confront you about something they do not like. PLA’s online training course includes:

  • Review the Conflict Resolution Mindset
  • Best Practices for Responding to Feedback

  • Step-by-Step Feedback Response Sequence

  • Roleplay Analysis

  • Learning Assessments & Certificate of Completion

Our asynchronous training workshop on Responding to Hard to Hear Feedback utilizes our industry-leading methods, which have been successfully taught and applied to participants in more than 60 industries around North America, from small retail shops to Fortune 100 companies.

COURSE CURRICULUM:

– Overview of a conflict resolution mindset: opportunity vs. avoidance

– The 3 C’s of resolution vs. the 3 D’s of escalation

– Active listening

– Separating behavior from interpretation

– Owning behavior and its impact

– The importance of reassurance

– What part of the conversation reinterpretation should be implemented

– Learning to care and listen, before explaining or finding solutions

– Collaborative problem-solving

**Approximately 75 minutes to complete**

**Includes interactive practice exercises and multi-media lessons**

**Includes Learning Assessments and Certificate of Completion**

Course Instructor

Dr. Jeremy Pollack is a leader in the field of workplace conflict resolution and peacebuilding. He is the Founder of Pollack Peacebuilding Systems, an international conflict resolution consulting firm. Dr. Pollack coaches and trains executives and employees at a variety of levels and industries, from Fortune 500 companies to major non-profits. He has a Ph.D. in Psychology and an M.A. in Negotiation, Conflict Resolution, and Peacebuilding. Read more about Dr. Pollack HERE.

Our Clients

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What Our Clients Say

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Safa Harak

Project Manager,
Habitat for Humanity

“The program exceeded my expectations. The content was both holistic and specific, the coaches were knowledgeable and supportive, and the course materials were very useful and well-designed.”

Ayla Whittington

Creative Director,
Zen Media

“The content is structured in a way that is easy to understand and the frameworks they built make it memorable. Thank you for creating such an impactful course which has helped me build the foundation of my leadership style.”

Nicole Wingfield

RN Clinic Director,
So Others Might Eat (SOME)

“This course has made me more aware of my weaknesses and strengths as a leader. Most importantly, I’ve learned that leadership is something that will always need cultivating.”