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Communication Skills

3 12, 2024

11 Essential Skills for Security Guards & How to Improve Them

By |2024-12-03T06:43:51-08:00December 3, 2024|Communication Skills|Comments Off on 11 Essential Skills for Security Guards & How to Improve Them

In today's ever-evolving security industry, security guards play a pivotal role in maintaining safety. With new challenges arising, security guards need to continually develop their skills to remain competitive. A well-rounded security guard is an individual equipped with a broad, diverse skill set that allows them to protect both [...]

16 11, 2024

3 Benefits of Mediation in the Workplace & Why It’s Constructive

By |2025-01-14T05:57:52-08:00November 16, 2024|Communication Skills|Comments Off on 3 Benefits of Mediation in the Workplace & Why It’s Constructive

In any workplace, interpersonal differences and misunderstandings are natural, especially in diverse environments where individuals bring unique perspectives, communication styles, and personalities. When these differences lead to clashes, they can escalate into workplace conflicts that disrupt productivity, morale, and collaboration. Mediation is a structured yet flexible tool to address [...]

14 11, 2024

9 Examples of Accountability at Work (Practical & Real-Life)

By |2024-11-11T02:28:56-08:00November 14, 2024|Communication Skills|Comments Off on 9 Examples of Accountability at Work (Practical & Real-Life)

In today’s competitive world, accountability is the key to building trust, driving productivity, and fostering growth within any organization. Simply put, workplace accountability means taking responsibility for one’s actions, fulfilling commitments, and ensuring that individual contributions align with team and organizational goals. It is a mindset that benefits not [...]

13 11, 2024

Nonverbal Feedback: How to Give & Interpret + Why It’s Important

By |2024-11-11T02:24:42-08:00November 13, 2024|Communication Skills|Comments Off on Nonverbal Feedback: How to Give & Interpret + Why It’s Important

In any workplace, feedback plays a pivotal role in growth, teamwork, and individual development. However, feedback isn’t just about words—it’s often the silent cues that have the most significant impact. Non-verbal feedback, including body language, facial expressions, and gestures, is a powerful form of communication that is constantly present [...]

12 11, 2024

14 Performance Review Questions to Ask Employees & Managers

By |2024-11-11T01:48:55-08:00November 12, 2024|Communication Skills|Comments Off on 14 Performance Review Questions to Ask Employees & Managers

Employee performance reviews are an essential part of modern workplace dynamics. They involve a formal discussion between employees and managers where feedback is shared on performance, strengths, and areas that need improvement. These sessions are vital for employee development, but they are equally critical to an organization’s overall performance [...]

24 10, 2024

What is Emotional Escalation? + How to Identify & Mitigate It

By |2024-10-21T04:36:57-07:00October 24, 2024|Communication Skills|Comments Off on What is Emotional Escalation? + How to Identify & Mitigate It

Emotional escalation happens when our feelings spiral out of control, transforming into intense reactions that can affect our personal and professional lives. This process can start from seemingly small triggers and quickly turn into a major issue if not managed effectively. But why does this happen, and what can [...]

22 10, 2024

How to Promote a Culture of Safety in Healthcare & Nursing: 4 Tips

By |2024-10-21T04:22:18-07:00October 22, 2024|Communication Skills|Comments Off on How to Promote a Culture of Safety in Healthcare & Nursing: 4 Tips

Creating a culture of safety in healthcare is essential for protecting patients and staff. Hospitals and clinics can be hectic environments where healthcare professionals constantly make high-stakes decisions. In these settings, mistakes can lead to severe consequences, affecting not just patient outcomes but also the well-being of nurses and [...]

21 10, 2024

How to Improve Work Relationships: 6 Tips and Tools

By |2024-10-21T04:17:06-07:00October 21, 2024|Communication Skills|Comments Off on How to Improve Work Relationships: 6 Tips and Tools

Relationships in the workplace are crucial to our well-being and professional growth. When we have good work relationships, our days feel more satisfying, and we are more likely to feel motivated and engaged. Think back to a time when you had a great team environment at a job—was it [...]

12 09, 2024

How to Respond to Angry Customer Emails (6 Samples)

By |2024-09-10T04:32:52-07:00September 12, 2024|Communication Skills|Comments Off on How to Respond to Angry Customer Emails (6 Samples)

Since 2018, the American Customer Satisfaction Index has been painting a clear picture—customers are growing more frustrated, and their patience is wearing thin. If you’ve been in business for a while, you’ve probably noticed it too: more emails from upset customers landing in your inbox. But here’s the thing—waiting [...]

11 09, 2024

How to Calm an Agitated Dementia Patient: 6 Proven Strategies

By |2024-09-10T04:32:41-07:00September 11, 2024|Communication Skills|Comments Off on How to Calm an Agitated Dementia Patient: 6 Proven Strategies

Caring for dementia patients can be incredibly challenging, especially when they become agitated. Did you know that nearly 90% of dementia patients experience behavioral symptoms like agitation at some point during their illness? These moments of distress can be overwhelming not just for the patient but for their caregivers [...]

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