What to Expect from Conflict Resolution 101 Online Training

Learn what every conflict practitioner and peacebuilder should know in their first years of practice. PLA’s online training course includes:

  • The Importance of Peace as a Choice

  • A Peacebuilder’s Mindset

  • 3-Part Assertion Messages

  • Basic Needs & Conflict Psychology

  • Learning Assessment & Certificate of Completion

Our asynchronous Training Workshop on Conflict Resolution 101 (Fundamentals) utilizes our industry-leading methods, which have been successfully taught and applied to participants in more than 60 industries around North America, from small retail shops to Fortune 100 companies.


– The neutrality of conflict, and peace as a creative choice

– The significance of open-mindedness and curiosity

– The 3 C’s of Conflict Resolution

– Elements of a 3-part Assertion Message

– R.I.S.C. basic psychological needs, and how the relate to conflict psychology

– Stopping automaticity in reactions

– Separating behavior from interpretation

**Approximately 45 minutes to complete**

**Includes interactive practice exercises and multi-media lessons**

**Includes Learning Assessment and Certificate of Completion**

Course Instructor

Dr. Jeremy Pollack is a leader in the field of workplace conflict resolution and peacebuilding. He is the Founder of Pollack Peacebuilding Systems, an international conflict resolution consulting firm. Dr. Pollack coaches and trains executives and employees at a variety of levels and industries, from Fortune 500 companies to major non-profits. He has a Ph.D. in Psychology and an M.A. in Negotiation, Conflict Resolution, and Peacebuilding. Read more about Dr. Pollack HERE.

Our Clients

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What Our Clients Say

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Safa Harak

Project Manager,
Habitat for Humanity

“The program exceeded my expectations. The content was both holistic and specific, the coaches were knowledgeable and supportive, and the course materials were very useful and well-designed.”

Ayla Whittington

Creative Director,
Zen Media

“The content is structured in a way that is easy to understand and the frameworks they built make it memorable. Thank you for creating such an impactful course which has helped me build the foundation of my leadership style.”

Nicole Wingfield

RN Clinic Director,
So Others Might Eat (SOME)

“This course has made me more aware of my weaknesses and strengths as a leader. Most importantly, I’ve learned that leadership is something that will always need cultivating.”

Conflict Resolution 101 Fundamentals

Learn what every conflict practitioner and peacebuilder should know in their first years of practice, covering all the conflict resolution and conflict psychology basics.

Course Provider: Organization

Course Provider Name: Peaceful Leaders Academy

Course Provider URL: https://peacefulleadersacademy.com/

Course Mode: Online

Course Workload: PT45M

Course Type: Paid

Course Currency: USD

Course Price: 39

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