Below you will find a list of our most popular de-escalation courses, which we have delivered all over the country to teams in more than 60 industries. Just click on the workshop(s) you’re interested in for a video preview of the course and to sign up right through our website.

Browse the Page or Click on a Category Below:

Customer-Facing De-escalation Courses

Learn to de-escalate emotionally charged customers while regulating your own emotions.

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Learn to de-escalate retail customers that become emotionally heated or confrontational.

Learn to de-escalate guests in frontline hotel and hospitality settings.

De-escalation for Banks Course Thumbnail

Learn to de-escalate bank customers that become emotionally heated or confrontational.

Learn to de-escalate customers in frontline food and beverage settings.

Learn to de-escalate residents in frontline property management settings.

Learn to de-escalate visitors in frontline musuem settings.

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Our de-escalation for customer facing staff delivered in SPANISH.

Public-Facing De-escalation Courses

De-escalation for Healthcare Course Thumbnail

Learn to de-escalate emotionally charged patients while practicing self-care.

Learn to de-escalate people in frontline government settings.

De-escalation for Security Course Thumbnail

Learn to de-escalate members of the general public while practicing self-regulation.

Employee De-escalation Courses for Supervisors

Learn to de-escalate employees in construction, manufacturing, warehousing, and distribution.