Below you will find a list of our most popular de-escalation courses, which we have delivered all over the country to teams in more than 60 industries. Just click on the workshop(s) you’re interested in for a video preview of the course and to sign up right through our website.

Available De-escalation Courses

de-escalation training for customer service

Learn to de-escalate emotionally charged customers while regulating your own emotions.

Learn to de-escalate emotionally charged patients while practicing self-care.

Learn to de-escalate members of the general public while practicing self-regulation.

Our de-escalation for customer facing staff delivered in SPANISH.