Online De-Escalation Training for Government Workers

What to Expect from De-Escalation Training for Government Workers

Learn important de-escalation skills that can help you deal with stressful situations or a crisis in frontline public-facing government settings. PLA’s online training course includes:

A basic sequence for de-escalating people
Effective tools for emotional self-management
The basics of escalated conflict
How to attend to people’s psychological needs
Learning Assessments & Certificate of Completion

Course Price

$89.00

Approximately 90 minutes to complete
Includes Interactive Practice Exercises
Includes Multimedia lessons
Includes Certificate of Completion

Course Rating

5.0

Enroll Now For $89.00

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Course Description

Our asynchronous Government De-escalation Training Workshop utilizes our industry-leading methods, which have been successfully taught and applied to participants in more than 60 industries around North America, from small retail shops to Fortune 100 companies.

Course Curriculum

Overview of basic escalated conflict theory and psychology
Practical self-regulation and emotional self-management techniques
Learn to put care before position or policy enforcement without eliminating policies
Learn to utilize basic conflict psychology in de-escalating conflicts
Reflective listening techniques
How and when to implement reassurance during de-escalation
Using policy or rules explanation effectively
Learning to open a space for alignment with people
Real-world scenario analysis and applicatio

Dr. Jeremy Pollack

Course Instructor

Dr. Jeremy Pollack is a leader in the field of workplace conflict resolution and peacebuilding. He is the Founder of Pollack Peacebuilding Systems, an international conflict resolution consulting firm. Dr. Pollack coaches and trains executives and employees at a variety of levels and industries, from Fortune 500 companies to major non-profits. He has a Ph.D. in Psychology and an M.A. in Negotiation, Conflict Resolution, and Peacebuilding. Read more about Dr. Pollack HERE.

Course Details

Learn to de-escalate individuals while attending to people’s psychological needs and regulating your own emotions.

Course Mode

Online

Course Workload

PT1H30M

Course Type

Paid

Course Currency

USD

Course Price

$89.00

Course Provider

Organization

Course Provider Name

Peaceful Leaders Academy

Course Provider URL

www.peacefulleadersacademy.com

Industries Served

What Our Clients Say

Safa Harak

Project Manager,
Habitat for Humanity

5 / 5

“The program exceeded my expectations. The content was both holistic and specific, the coaches were knowledgeable and supportive, and the course materials were very useful and well-designed.”

Ayla Whittington

Creative Director,
Zen Media

5 / 5

“The content is structured in a way that is easy to understand and the frameworks they built make it memorable. Thank you for creating such an impactful course which has helped me build the foundation of my leadership style.”

Nicole Wingfield

RN Clinic Director,
So Others Might Eat (SOME)

5 / 5

“This course has made me more aware of my weaknesses and strengths as a leader. Most importantly, I’ve learned that leadership is something that will always need cultivating.”

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