Course Preview
PLA is recognized by the Society for Human Resource Management
to offer Professional Development Credits (PDCs) for SHRM-CP® or SHRM-SCP® recertification activities.
Workplace Conflict Resolution Certification: The CWCS Program
Learn to have difficult conversations, create a peace-oriented culture, mediate coworker conflict, and more! PLA’s certification program includes the following steps:
- Complete all ten of PLA’s online courses (see previews below)
- Record yourself mediating a mock conflict
- Submit your certificates and video for review
- Final meeting with our founder and lead instructor, Dr. Pollack
- Become a Certified Workplace Conflict Specialist™ (CWCS)!
Our Certified Workplace Conflict Specialist™ program includes our entire library of courses and utilizes our industry-leading methods, which have been successfully taught and applied to participants in more than 60 industries around North America, from small retail shops to Fortune 100 companies.
Course Price
$995.00- Approximately 15 hours to complete
- Includes interactive practice exercises and multi-media lessons
- Includes Certificate of Completion
Need to enroll 10 or more participants?
Request Bulk OrderCourse Details
Course Mode
Online
Course Workload
PT15H
Course Type
Paid
Course Currency
USD
Course Price
$995.00
Course Description
Our Conflict Management Certification is for:
- Corporate Senior Leadership: You can enhance your strategic decision-making with advanced conflict resolution skills. Our certification program gives you the necessary tools to manage conflicts at the executive level, fostering a more collaborative and effective leadership team.
- Managers & Supervisors: Improve team your team’s dynamics and resolve disputes effectively. By gaining a conflict management certificate, you’ll be able to handle interpersonal conflicts within your team.
- Human Resources Professionals: Work on strategies that help you develop conflict management strategies. This certification provides human resources professionals with the skills to address and mediate workplace conflicts.
- Customer Service Managers: Find the right ways to handle customer interactions in a way that improves overall satisfaction and loyalty. Learn techniques to de-escalate tense situations and manage conflicts with customers.
- Sales Leaders: Navigate negotiations and client relations smoothly. Our certification helps sales leaders manage conflicts during negotiations and maintain positive relationships with clients, ultimately driving better sales outcomes.
- Teachers & Learning Coordinators: Foster a positive learning environment at your school or within your organization. This certification gives educators in the public sector and the private business world the skills to manage conflicts in educational settings. You are given all the tools you need to create a more supportive and effective learning experience for all students.
- Healthcare Leadership: Learn how to effectively address sensitive issues with empathy and precision. Through our certification program, healthcare leaders learn to handle conflicts with patients, families, and staff effectively.
Course Curriculum
- Conflict Resolution 101
- De-Escalation Skills
- Giving Feedback Effectively
- Coworker Mediation
- Responding to Hard-to-Hear Feedback
- Disagreeing Respectfully
- Holding People Accountable
- Inclusive Decision Making
- Peaceful Workplace Culture
- Unconscious Biases & Conflict
Course Details
Course Provider
Organization
Course Provider Name
Peaceful Leaders Academy
Course Provider URL
www.peacefulleadersacademy.com
Dr. Jeremy Pollack
Course Instructor
Dr. Jeremy Pollack is a leader in the field of workplace conflict resolution and peacebuilding. He is the Founder of Pollack Peacebuilding Systems, an international conflict resolution consulting firm. Dr. Pollack coaches and trains executives and employees at a variety of levels and industries, from Fortune 500 companies to major non-profits. He has a Ph.D. in Psychology and an M.A. in Negotiation, Conflict Resolution, and Peacebuilding. Read more about Dr. Pollack!
Course Bundle Includes
Training Testimonials
Our Program Package Includes:
Conflict Resolution 101
With our introductory conflict resolution course, you will gain a strong foundation for conflict management strategies. You learn to identify the root causes of conflicts and how to utilize effective communication strategies like a 3-part assertion message and understanding the psychology behind disagreements. Throughout this module, you develop the skills to approach conflict as an opportunity for growth, fostering understanding and building stronger professional and personal relationships.
De-Escalation Skills
Here, you master proven techniques to de-escalate tense customer interactions. This course goes over the emotional self-management tools, active listening skills, and practical strategies to resolve conflicts peacefully, such as negotiation techniques and the mediation process. You learn how to recognize and respond to escalating emotions, empowering you to defuse situations calmly and professionally.
Giving Feedback Effectively
Transform difficult conversations into opportunities for growth and collaboration with this course focused on giving feedback effectively. You learn a step-by-step process to deliver feedback constructively, focusing on behaviors and their impact while fostering positive change. We also integrate opportunities for you to give and receive feedback in a safe environment, building your confidence to address performance issues head-on.
Coworker Mediation
Become a skilled mediator for workplace conflicts. This course provides a structured framework to guide coworkers toward mutual understanding, rebuilding trust, and creating win-win solutions. You develop the impartiality and active listening skills that are necessary to facilitate productive dialogue and resolve disputes amicably.
Responding to Hard-to-Hear Feedback
Develop resilience and learn to receive criticism gracefully, which will help mitigate conflicts before they start. This course teaches active listening, emotional regulation, and how to extract valuable insights from feedback, even when it’s challenging. Discover techniques to separate your personal worth from the feedback received, enabling you to grow from constructive criticism.
Disagreeing Respectfully
Disagreements are unavoidable, but they do not have to lead to conflict. Enhance your communication skills by learning to disagree effectively. This course covers active listening, validation techniques, and how to foster collaboration while maintaining respect for differing viewpoints. Throughout this training, you explore the power of “I” statements and open-ended questions to promote understanding and find common ground.
Holding People Accountable
Create a culture of responsibility and high performance by holding your team accountable for their actions and output. This course guides you through setting clear expectations, having supportive accountability conversations, and addressing unmet goals constructively. Learn how to hold others accountable while still maintaining positive relationships and fostering a sense of ownership within your team.
Inclusive Decision Making
Empower your team by making decisions collaboratively, so they feel invested in the outcome and will be less likely to resist or create conflicts throughout the process. This course introduces a 5-step inclusive decision-making process that considers diverse perspectives and ensures everyone’s voice is heard. Our inclusive decision-making course shows you how to create a safe space for open dialogue, gather input from all stakeholders, and arrive at decisions that everyone can support.
Peaceful Workplace Culture
Cultivate a thriving workplace environment that fosters collaboration and productivity. This course explores the key factors that contribute to a peaceful culture, from meeting psychological needs to promoting inclusivity. Learn how to build trust, resolve conflicts effectively, and create a positive atmosphere where everyone feels valued and respected.
Unconscious Biases & Conflict
Recognize and address hidden biases that can fuel conflict. This course examines seven common cognitive biases and provides actionable strategies to mitigate their impact on your workplace interactions. Develop self-awareness and learn how to challenge your own assumptions, leading to more equitable and inclusive interactions.
You Will Walk Away Knowing How to…
- Identify the root causes and triggers that cause conflict in the workplace and your personal life.
- Communicate effectively during disagreements, using active listening, “I” statements, and assertive language.
- De-escalate tense situations by knowing effective ways to manage your own emotions and responding calmly to others.
- Provide feedback that is constructive, specific, and focused on behaviors, not personalities.
- Mediate coworker conflicts, facilitating open communication and guiding them toward collaborative solutions.
Why Get Certified in Conflict Resolution
Enhance Leadership Skills
Developing advanced conflict resolution skills is an important part of being an effective leader. Our conflict management course helps you navigate your team through conflict situations that are bound to arise and gives you the tools you need to create a more cohesive and productive workplace. You’ll gain practical techniques to navigate disputes with a leadership approach that is strong and empathetic.
Improve Team Dynamics
Equip yourself with the tools to resolve disputes and enhance collaboration among team members. Our conflict resolution certification online course provides you with strategies to address conflicts constructively, improving communication and teamwork. This leads to a more harmonious work environment where everyone can focus on achieving common goals.
Boost Career Opportunities
Earning a conflict resolution certificate opens doors to advanced career prospects. Recognized across various industries, it demonstrates your commitment to leadership development and organizational development. When you have conflict resolution training, you show that you are better positioned for leadership roles and new opportunities. This gives you a competitive edge as you advance through your career.
About Our Lead Instructor
Dr. Pollack is the founder and lead instructor for the Peaceful Leader Academy’s Online Conflict Resolution & Management Certification, offering extensive expertise in conflict resolution and conflict management. With a Ph.D. in Social Psychology and years of practical experience, Dr. Pollack has trained leaders throughout almost every industry to improve their ability to resolve conflict and address disputes. His training provides you with the skills to handle conflicts effectively and improve overall organizational behavior. Dr. Pollack’s approach combines solid theoretical knowledge with real-world application, ensuring you gain relevant and actionable skills. He has a unique ability to translate complex concepts into practical strategies that you can use in your everyday work. By learning from Dr. Pollack, you are better prepared to manage and resolve conflicts, making a positive impact on your team and organization.
Frequently Asked Questions
Is there a maximum deadline for getting the certification?
We designed this program with the understanding that you need flexibility, which is why you can choose our online course rather than our in-person options. That means you can complete our conflict resolution and conflict management course at your own pace. We do not have a strict deadline, but we do recommend finishing within one year so you can maintain your momentum and ensure you retain all of the conflict management skills and knowledge included in the courses.
Are there any prerequisites to the program?
There are no formal prerequisites to enroll in our online certificate program. However, it will be beneficial if you have a background in leadership or management that you can apply to the practical aspects of our course. The courses are structured to meet the needs of both beginners and experienced professionals.
Is this certification recognized or accredited?
Yes, the CWCS certification offered by Peaceful Leaders Academy is recognized across various industries. Our methods are endorsed by numerous organizations, and our program is widely respected for its comprehensive approach to conflict resolution.
What career opportunities are available after obtaining this certification?
With a CWCS certification, you can improve your resume for roles in human resources, management, and corporate training. The skills you gain from our coursework are also applicable in fields like healthcare, education, and customer service.
How does this program help my career as a leader?
This certification gives you the professional tools you need for managing conflicts, improving team dynamics, and fostering a positive work environment. These abilities are highly valued in leadership roles, making you a more effective and respected leader.
What Our Clients Say
Safa Harak
Project Manager,
Habitat for Humanity
“The program exceeded my expectations. The content was both holistic and specific, the coaches were knowledgeable and supportive, and the course materials were very useful and well-designed.”
Ayla Whittington
Creative Director,
Zen Media
“The content is structured in a way that is easy to understand and the frameworks they built make it memorable. Thank you for creating such an impactful course which has helped me build the foundation of my leadership style.”
Nicole Wingfield
RN Clinic Director,
So Others Might Eat (SOME)
“This course has made me more aware of my weaknesses and strengths as a leader. Most importantly, I’ve learned that leadership is something that will always need cultivating.”
