Unlike many industry-specific skills, soft skills for customer service are applicable across various industries. Every industry needs customer service, even though the positions are often considered less glamorous in the world. Still, customer service personnel should be able to keep consumers coming back for more products and services. Some [...]
Holding a leadership position is not about achieving perfection but about embracing growth, adaptability, and the ability to inspire others. Effective leaders are shaped through experiences, challenges, and an ongoing commitment to professional growth. However, even the most accomplished leaders encounter leadership weaknesses. Recognizing and addressing leadership weaknesses is crucial. [...]
As a business leader, being able to communicate with your team effectively is key to ongoing productivity and workplace harmony. While some people are naturally good communicators, just about all people benefit from formal leadership training or coaching when stepping into supervisory positions. Unfortunately, many people get promoted or [...]
Due to the hierarchical nature of corporate structures, employees and managers are expected to provide feedback, whether critical or otherwise. However, in an ideal scenario, you might find yourself working in an organization with a traditional corporate structure that is flatter and less hierarchical. In such environments, honest sharing [...]
Generative conflict represents a paradigm shift in how we view conflict. Traditionally seen as negative, this approach sees conflict within a group as a catalyst for growth and innovation. By embracing challenging and uncomfortable moments through generative conflict, teams and groups unlock more possibilities for creative problem-solving and collaboration. [...]
Every modern organization has needed to adjust its ways of doing things over time. These adjustments occur for various reasons. Sometimes, it's because customers demand different products or existing products become obsolete. Organizations might also restructure their management, formulate new workplace policies, or reshuffle employees to different departments or [...]
One of the most essential keys to successful leadership is excellent communication. If you're in a leadership position, you need the ability to communicate with individuals one-on-one, as well as to be able to share information with diverse groups of people that may be in either small or large [...]
One of the first things that managers tell you at your first job is, “The customer is always right.” This is cold comfort when customers are directing their inappropriate emotional responses at you, though. The more practical piece of wisdom that you get from your coworkers early on is, [...]
One of the most important characteristics of good leaders is the ability to communicate effectively. When you’re in a leadership role, you continually interact with people at many different levels. You need to be able to think clearly, listen to what’s being shared by others, and express information and [...]
The COVID-19 pandemic brought about numerous changes, including people around the world working from home instead of going to an office or other place of business. Zoom and similar platform usage skyrocketed, with many personal trainers, doctors, wellness experts, mediators, and other professionals providing their services virtually. Advantages of [...]
5 Tools To Improve Workplace Culture Immediately
from Dr. Pollack
Download Your eBook Here
