Trust is the foundation of every meaningful teacher-student relationship. When students feel safe, respected, and valued, they’re a lot more likely to engage with you and other students, ask questions, and take academic risks. As an educator, building that kind of trust doesn’t require you to have a perfect [...]
Every school has its share of complex teaching personalities that it has to deal with, and not every teacher-principal relationship is going to start off, or stays, on the right track. While most educators are very committed to their students and their work, there are some staff members who [...]
The relationship between teachers and school administrators can make or break a school’s climate. When you build that connection on trust, support, and a shared purpose, it can lift everyone up. On the other hand, when that relationship is strained, you could potentially end up with miscommunication, burnout, and [...]
Employee feedback has become one of the most important drivers of performance, growth, and connection at work. Teams thrive when people receive feedback that is timely, honest, and actionable, whether it is encouragement, direction, constructive criticism, or other types of feedback that support learning. The challenge? Not all organizations [...]
We’ve all had those awkward feedback moments. They are often tense, unclear, or, worse, completely demoralizing. However, what if feedback could feel more like a real conversation and less like a judgment? There’s a name for that kind of feedback: empathetic feedback. Understanding Empathetic Feedback Empathetic feedback is the [...]
When you say no to customers, you don’t have to feel like you are burning bridges. It can be the beginning of a stronger customer relationship, especially when handled with clarity, care, and skill. This guide offers a step-by-step approach to help you say no to customers the right [...]
Did you know that 63% of customers leave a business after just one negative experience? In a world where competition is fierce and expectations are sky-high, how you interact with customers can make or break your brand. Customer service etiquette is all about creating seamless, professional, and solution-driven interactions [...]
Studies suggest that up to 65% of interpersonal communication is conveyed through body language, yet many professionals remain unaware of its impact in the workplace. A simple shift in facial expressions, a firm handshake, or a lack of eye contact can shape the way colleagues, managers, and clients perceive [...]
Listening is at the heart of human communication. Whether in personal or professional settings, listening shapes our relationships, drives collaboration, and helps us navigate challenges. Yet, not all listening is the same. Some conversations demand active engagement, while others call for quiet absorption of information. Striking the right balance between [...]
Workplace conflict is ubiquitous. You are so focused on your tasks, and on the workplace conflicts in your immediate vicinity, though, that you probably have never thought to quantify them. Once you look at the numbers, it becomes obvious that your team is not the only one experiencing conflict in [...]
5 Tools To Improve Workplace Culture Immediately
from Dr. Pollack
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