In the fast-paced world of service interactions, taking the time to genuinely hear customers out can be a magic bullet. By truly listening, you build a rapport that elevates a basic conversation into a customer experience they'll remember for the right reasons. When call center agents employ active listening [...]
Giving constructive feedback is essential for fostering growth and development within any organization. Statistics show that when feedback is delivered effectively, it can significantly enhance employee engagement and productivity. However, a Gallup study revealed that only about 26% of employees strongly agree that the feedback they receive helps them to [...]
In today’s fast-paced world, the safety of healthcare settings remains a critical concern, highlighted by alarming statistics revealing a rise in workplace violence. At Peaceful Leaders Academy, we understand the gravity of these challenges. The Occupational Safety and Health Administration (OSHA) reports that 75% of nearly 25,000 physical assaults [...]
At Peaceful Leaders Academy, our commitment is to reshaping de-escalation training throughout the criminal justice sector and beyond. With a foundation in the powerful impact of education, our academy offers extensive de-escalation training programs designed to cater to a diverse group of professionals, including law enforcement officers and healthcare [...]
Due to the hierarchical nature of corporate structures, employees and managers are expected to provide feedback, whether critical or otherwise. However, in an ideal scenario, you might find yourself working in an organization with a traditional corporate structure that is flatter and less hierarchical. In such environments, honest sharing [...]
Emotional regulation is the process of managing and appropriately responding to feelings as they arise. This essential ability enables individuals to effectively handle complex social situations in the workplace, sustain professional relationships, and improve their decision-making capabilities. Being proficient in emotional regulation significantly enhances both personal and collective achievement [...]
In the current professional environment, effectively handling employee performance is essential for any leader. But how can you achieve this without initiating workplace conflict or harming team spirit? This is precisely where workplace accountability plays a pivotal role. Statistically, 91% of employees believe strong leadership relies on accountability. However, [...]
Workplace disagreements happen to the best of us. Maybe a brainstorming session has veered off course, or you find yourself at odds with your boss's view. The key is knowing how to disagree respectfully—it's a skill that sets strong professionals apart. Healthy debate can actually fuel innovation. But if [...]
In a world of evolving workplaces and constant change, the ability to receive and process constructive feedback is a superpower. This skill separates those on a fast track to growth from those who may feel stuck. Whether you're a seasoned manager or just starting out, constructive criticism is a [...]
Have you ever received feedback that felt more like a personal attack than helpful guidance? Or maybe you struggled with giving feedback because you feared hurting someone's feelings? Let's be honest: both giving and receiving feedback can be awkward. Effective feedback is a superpower for any leader. Done well, [...]
5 Tools To Improve Workplace Culture Immediately
from Dr. Pollack
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